Privacy Policy

Introduction

Spinmama operates an online gambling platform and is committed to protecting the personal data of players and visitors. This Policy explains how Spinmama collects, stores, uses, discloses and protects personal data in the course of providing our services, and the choices available to you regarding your information. The Policy applies to our websites and mobile applications, and to interactions with our support and services associated with Spinmama.

Personal Data We Collect

  • Identification information: name, date of birth, residential and postal address, nationality, and government-issued identifiers where required by law.
  • Contact details: email address, telephone numbers, and any other information you provide in communications with us.
  • Account and profile data: username, language preference, preferred contact method, and any self-declared preferences.
  • Financial information: payment method used, transaction history, refunds, and related financial records. Spinmama does not store full payment card details; payment processing is handled by licensed providers and may retain limited reference data such as the last four digits.
  • Identification documents and verification data: copies of government-issued IDs, proof of address, and other documentation necessary to verify your identity and comply with regulatory obligations.
  • Gaming and transactional data: bets, wagers, balances, winnings, bonus usage, and other activity on our services.
  • Communications data: records of messages to and from Spinmama via email, chat, or other channels.
  • Technical data: device type, operating system, browser, IP address, and information collected when you interact with our site or apps.
  • Cookies and tracking data: information collected through cookies and similar technologies to operate and improve our services.

How We Collect Personal Data

We collect personal data through the following channels:

  • Direct collection: when you register for an account, access or use our services, make deposits or withdrawals, participate in promotions, or communicate with us.
  • Third-party sources: identity verification providers, payment processors, credit reporting agencies, regulators and law enforcement where required, and other government or authorized entities.
  • Automated technologies: cookies, web beacons, logs, and similar technologies that record your activity on our site or apps.

How We Use Personal Data

  • To provide and manage Spinmama services: establish and maintain your account, verify eligibility, and process transactions.
  • Identity verification and regulatory compliance: perform Know Your Customer (KYC) checks and Anti-Money Laundering (AML) screening as required by law and licensing conditions.
  • Payment processing and reconciliation: authorize, settle, and monitor payments through licensed providers; maintain limited payment reference data.
  • Communication: respond to inquiries, deliver notices about account activity, promotions, and changes to our terms and services.
  • Fraud prevention and security: monitor activity to detect and prevent fraudulent or unlawful activity and protect the integrity of our services.
  • Operational improvements: perform analytics, research, and product development to improve Spinmama’s offerings and user experience.
  • Marketing and promotions: conduct marketing communications where legally permissible, or where you have provided consent; you may opt out of marketing communications at any time.

Legal Bases for Processing

  • Contractual necessity: processing required to provide and operate Spinmama services in accordance with our Terms of Use.
  • Legitimate interests: fraud prevention, network security, and service improvement.
  • Legal obligations: AML/KYC, licensing, and other regulatory requirements.
  • Consent (where applicable): direct marketing communications and certain data uses as permitted by law.

Disclosures and Sharing of Personal Data

Spinmama may disclose personal data as follows:

  • Service providers and business partners: payment processors, identity verification services, hosting and data center providers, IT and analytics services, and professional advisors who support our operations.
  • Regulators, law enforcement and legal requests: to comply with applicable laws, regulations, or court orders, or to assist in investigations.
  • Operational necessities: to maintain the integrity and security of our services, including in response to suspected improper activity.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, where personal data may be transferred to the successor entity.
  • Affiliates: within our corporate group for the purposes described in this Policy, subject to appropriate safeguards.

Spinmama does not sell personal data to third parties.

International Data Transfers

We may transfer your personal data to jurisdictions outside your country of residence. Where required, transfers are protected by appropriate safeguards, including standard contractual clauses or other legally recognized transfer mechanisms, and where applicable, adequacy findings. You may request information about the safeguards applicable to international transfers.

Security of Personal Data

Spinmama employs technical, administrative and physical safeguards to protect personal data. Key measures include:

  • Encryption in transit using TLS 1.2 or higher, with a preference for TLS 1.3 where available.
  • Secure storage on servers with access controls and firewall protection; regular security assessments and monitoring.
  • Segregation of payment data: Spinmama does not store full payment card numbers; card data is processed by licensed providers; only limited reference data may be retained for reconciliation.
  • Access controls: only authorized personnel may access personal data, based on role and need-to-know.

Your Rights in Relation to Personal Data

  • Right of access: you may request copies of the personal data we maintain about you.
  • Right to rectification: you may request correction of inaccurate or incomplete data.
  • Right to erasure: you may request deletion of personal data when processing is no longer required or lawful grounds permit.
  • Right to restriction of processing: you may request limiting certain processing in specific circumstances.
  • Right to data portability: you may request transmission of your data to another service or organization where technically feasible.
  • Right to withdraw consent: for processing based on consent, you may withdraw that consent at any time.
  • Right to object to processing: you may object to processing for direct marketing or on grounds relating to your particular situation.

Requests should be directed to our privacy contact. We will respond within a reasonable timeframe and, where required by law, no fee shall be charged for the first request (subject to exceptional circumstances).

Cookies and Similar Technologies

We use cookies and similar technologies to operate Spinmama and to understand how our services are used. We categorize cookies as:

  • Essential cookies: necessary for the operation of the site and cannot be disabled in our systems; they do not collect personal data for marketing purposes.
  • Functional cookies: enable features and personalization you request, such as language preferences.
  • Performance cookies: collect aggregate, non-identifying information about site usage to improve our services.
  • Marketing cookies: track and profile you to deliver content and advertisements aligned with your interests.

You may manage cookie preferences through your browser settings. Blocking cookies may limit certain features of Spinmama. We do not rely on cookies to collect sensitive personal data.

Data Retention

We retain personal data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. When data is no longer required for the purposes described, we will securely delete or anonymize it, unless a longer retention is required or permitted by law.

Rights to Lodge Complaints

If you have concerns about our processing of your personal data, you may contact our privacy team for resolution. If unresolved, you may lodge a complaint with the appropriate data protection supervisory authority in your jurisdiction.

Changes to this Privacy Policy

Spinmama may update this Privacy Policy from time to time. We will publish the updated policy on our site and note the effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.

How to Contact Us

For all questions, requests or concerns regarding your personal data, please contact: [email protected]